Terms of use

1. The service

Sitescore tracks your websites’ positions on Google and Bing, and their presence in AI assistant answers (ChatGPT, Gemini, Claude, Perplexity), by region and against your competitors. The features and limits of each plan are described on the Pricing page.

2. Your account

• You provide accurate information and keep it up to date.
• You keep your password confidential and you are responsible for the activity of your account.
• The share links you create give read-only access to your reports to anyone who has the link and its password. You choose who to send them to and you can turn them off at any time.
• The person who creates an organization owns it: they invite members, manage their access and the plan.
• Let us know right away if you suspect unauthorized use of your account.

3. Plans, billing and credits

• The Découverte plan is free, with no credit card and no time limit, within the limits shown on the Pricing page.
• Paid plans are billed in advance, monthly or yearly, in Canadian dollars, taxes extra. Payments are processed by Stripe. Subscriptions renew automatically until cancelled.
• Moving to a higher plan: it takes effect right away. The price and credits for the current period are prorated.
• Moving to a lower plan, or from yearly to monthly: it takes effect at the end of the current period.
• Cancellation: you can cancel at any time from the app. It takes effect at the end of the period already paid; you keep access to your plan until then. The current period is not refunded on a prorated basis, unless the law requires it.
• If a payment remains unpaid after the reminders, your account becomes read-only until payment. Your data is not deleted.
• Credits are shared by the whole organization and renew every month, including on a yearly plan. Unused credits do not carry over and have no cash value.
• Any price change will be communicated to you before it applies to your subscription.

4. Acceptable use

You agree to use the service lawfully. In particular, you must not:

• Try to gain unauthorized access to our systems or to another organization’s data.
• Get around the limits of your plan, for example by creating several free accounts.
• Harm the operation, security or integrity of the service.
• Resell or redistribute access to the service without a written agreement with us.
• Use the service for fraudulent purposes or purposes forbidden by law.

5. Your data

You keep ownership of the data you add to the service (websites, keywords, competitors) and of the data from your integrations. You only grant us the right to process it to provide the service. Our privacy policy explains how we protect your personal information.

6. Integrations and third-party services

Integrations (Google Search Console, Google Analytics, Bing Webmaster Tools, Ahrefs) and AI assistants are provided by third parties, under their own terms. We are not responsible for their availability or for the changes they make to their services.

7. Results

Positions and AI assistant answers vary with location, device, time and each engine’s own personalization. The results of the service are an accurate measure at the time of the check, provided for information. They are not a guarantee of ranking or of business results.

8. Availability

We make reasonable efforts to keep the service available at all times. Interruptions may happen, for maintenance or because of our providers. The service is provided as is.

9. Intellectual property

Unless stated otherwise, the service and its content, including texts, images, software, logos and the Sitescore brand, belong to Sitegrow or its licensors and are protected by applicable laws. You may not reproduce, distribute or use them without written permission, except within the limits allowed by law.

10. Limitation of liability

To the extent permitted by law, Sitegrow is not liable for indirect damages arising from the use of the service or the inability to use it. Nothing in these terms limits the rights you have under Quebec’s Consumer Protection Act, if it applies to you.

11. Suspension and closing

You can stop using the service and ask us to close your account at any time. We may suspend or close an account that does not respect these terms, after notifying you except in an emergency or when the law requires otherwise.

12. Governing law

These terms are governed by the laws that apply in Quebec and Canada. Any dispute falls under the competent courts of the judicial district of Montreal, Province of Quebec.

13. Changes

We may change these terms. The version in force is the one published on this page, with its last updated date. If we make an important change, we will let you know by email or in the app before it applies.